Q: How do I find out about special charitable events hosted by Hard Rock Cafe?
A: Our Events Calendar is updated regularly, so keep checking back here. You can also contact the cafe directly for more information. To find contact information for a specific cafe, visit the Cafes section.

Q: How do I order merchandise from a specific city?
A: Every so often we offer discount city-specific merchandise on our website, but, as a policy, you need to get those at the actual cafes. You can still find exclusive collectibles, limited edition items, and Hard Rock Online merchandise. (Note: Individual cafes do not accept phone, mail, or e-mail orders. All items are sold only at individual cafe merchandise counters.)

Q: How do I find a specific cafe?
A: Click here for the Cafes section or directly go to the Cafe Locator.

Q: Whom do I contact for charitable donations or sponsorships?
A: Contact the cafe nearest you. For more information, click here.

Q: What type of food does the Hard Rock Cafe serve?
A: There's something for all appetites at the Hard Rock Cafe. We offer quality, classic American food in our unique, high-energy, music memorabilia-packed atmosphere.

Q: How do I request a catalog of all Hard Rock Cafe merchandise?
A: Our product assortment is perpetually being reviewed and updated, so we're always sure to have the hippest stuff around. Each and every cafe has unique goods to sell, which means no static catalog exists that we can send out. We're simply not able to create a global catalog for our merchandise. It would have to be updated every day. For the latest and best selection, visit your local cafe often, travel more, or check our online Hard Rock Shop.

Q: Where does Hard Rock Cafe get its memorabilia?
A: Through several different sources: auctions, donations, private foundations, etc.

Q: I am having trouble logging in to the members only area. What's wrong?
A: Our database is case sensitive. (Touchy, touchy!) Try to type your user name in exactly the way you typed it when you first signed up as an exclusive Hard Rocker. If you can't remember your password, try clicking on "Password Reminder" for a helpful hint. And take some gingko - it improves memory.

Q: Am I able to make dinner reservations online?
A: Our restaurant policy worldwide is first come, first serve, so we don't exactly offer reservations, per se. But, wait! We're currently running a "Love All, Serve Me First" promotion on HardRock.com that lets you book a "PX" (first available seating) online for parties of 1-15. This "PX" will allow you to sweep by the line in style and get you in at the next available table. To set up your PX (Please Excuse) Pass, first go to the Cafe of your choice by clicking here. Cafes that participate in the PX program have a banner that takes you to the main PX page, so if you see the banner, click on it and fill in the required information.

Q: How do I apply for a job with Hard Rock Cafe?
A: For more information on job openings, shower up, look sharp, then go to the Hard Rock Careers section.

Q: Can I purchase an item on your website by telephone?
A: Sure! Operators are now standing by or at least 9am to 5pm M - F EST Just call 888-519-6683 (U.S. toll-free) 407-445-7999 x2649 (International).

Q: What is your return/exchange policy for online merchandise?
A: Hard Rock always wants any experience you have with us to be pleasant. Therefore, we allow you to return merchandise up to 30 days upon receipt in the unlikely event you're dissatisfied, whether the merchandise you received is not what you ordered or is damaged. For information regarding online purchases, receipt of merchandise, return items, guest surveys, gift cards, membership (All Access and Pin Club), and questions regarding your cafe experience, email: customer_care@hardrock.com

Q: Does Hard Rock Online ship outside the United States?
A: Hard Rock Online ships to select countries outside of the United States. Please check here for the most up to date list of countries that we ship to.

Q: Does Hard Rock offer gift cards?
A: Our gift cards are sold only in denominations of $10 and $25 U.S. currency. You can purchase them online in the Hard Rock Shop or at any of our company owned cafes. The cards may be redeemed at any of the company owned cafes, but not the online store or franchise locations. Check here for a current list of participating cafes.